Returns, Refunds and Exchanges

Can I return a product if it does not suit me?


Pearl Brands does not take title to returned items until the item arrives at the appropriate location. The Product cannot be returned unless it is proven damaged upon receipt thereof.



What do I pay if I return a product?


In the event that a return is made, the purchase price of the product and the shipping fees will be settled by the buyer.



How can I return my product?


After agreeing to send the product back, an address will be provided to you to where the item will be returned by your transporter or you can always opt to return it to any of our stores.



How will I be refunded?


In the event of a refund, the price of the product will be reimbursed by us.


In case of a refund, the product must be returned in a perfect state, in its original packaging and shipping under conditions identical to those of its original shipment. The return shipping costs are fully borne by the buyer. At our discretion, a refund may be issued without requiring a return. In this situation, Pearl Brands does not take title to the refunded item.